Important When Receiving Freight: upon receiving the product(s) please be sure to inspect the item(s) for “freight damage”. If there are signs of freight damage you must refuse the item due to damage then contact us immediately. Make sure to open and inspect all content(s) before signing [this includes removing the wrapping bubbles and plastics to physically inspect the item(s)]. This process usually takes about 5-10 minutes. It is the customer’s responsibility to inspect the item thoroughly. If a customer fails to fully open up the box(es) and inspect their merchandise for damage, and signs the freight carrier’s paperwork indicating that all merchandise was inspected (which is what is stated on all freight carriers paperwork), inspects their merchandise after the freight carrier leaves and then finds damage, or what is called “concealed damage”, neither the freight carrier, nor BMC Extreme Customs will be responsible to replace or pay for repairs to the product.

CargoEdge Insurance Coverage
Due to the size of the hood, they are vulnerable to getting damaged. It’s a common mistake to confuse freight insurance with the liability insurance provided by carriers and freight forwarders. They are not the same at all. Typical carrier or forwarder liability is limited, in some cases to no more than $5.00 per lb of stolen, lost, or damaged cargo, and coverage contains many exclusions. For a typical hood which weighs less than 50lbs, that’s only $250 plus freight. CargoEdge Insurance is powered and backed by UPS Capital and adds a piece of mind should your order arrive damaged or stolen.